Shipping & Returns

We deliver anywhere within the U. K. mainland.

  • We are unable to ship Internationally, to Northern Ireland or the Channel Islands

Branded Miniatures:

  • Spirits/ Liqueurs - delivery within 3 - 5 working day

Personalised miniatures:

  • within 10 working days - customer to apply labels (self adhesive)
  • within 14 working days - warehouse to apply labels

N.B. Delivery address
Please offer a delivery address where there is somone on hand to receive your order, Monday to Friday, 9am - 5pm

The contract you make with us, is for us to:

  • Deliver your order safely to your delivery address.
    • There is an assuption on the part of our couriers, that you have given the delivery address, because there is someone on hand to sign and receive your order.
    • Any redirection will only be made on the understanding that this is an extra expence which must be borne by the customer and not the courier.

Damaged or defective goods
You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us within 7 days. Important. Where outer packaging is clearly damaged in transit please ensure that if you accept the delivery you sign the delivery note "Damaged Consignment". This would help us greatly with regards to any claim that may arise.

Please contact us for details of the return address:

  • Do not return goods to our office.
    • For the security of our staff we do not keep alcohol on office premises.

Unwanted Goods
In accordance with the new European Directive on distance selling, which has been incorporated into U.K. law by the Consumer Protection (Distance Selling Act) Regulations 2000, you as the consumer have the right to cancel your order with us within 7 days of receiving the goods. Day one to be the day after you receive the goods. You will have to pay the cost of returning the goods to us, all other monies (less the original delivery cost) will returned within 30 days date from cancellation, on the understanding that the goods are returned in the condition of which they are received.
If we have not received our goods back within that time, the Regulations allows us to deduct what it would cost us to retrieve the goods from you the consumer.

Special Orders
Personalised, custom made or specially ordered products may not be returned except pursuant to your statutory rights.

  • Your statutory rights are not affected by "Message On A Bottle" company policy.
  • Please contact "Message On A Bottle" company if you have any further questions.
  • "Message On A Bottle" company reserves the right to alter any of these terms.